Murf is known for delivering a high-performance, stylish, and reliable e-bike that goes above and beyond with industry-leading 52-volt batteries, premium components, sleek designs, a 2-year warranty, and unmatched customer service.

We have Murf eBikes for those who are 4’11” all the way up to 6’7”. If you prefer a bike that is easier to get on and off, we recommend a step-thru option.

The step-over frames are great and comfortable for those who are taller or just prefer the look of the step-over frame better.

• The Izzy Step-Thru model is a Class 2 e-bike.
• The Alpha Cargo & Higgs Cargo models are Class 2 e-bikes. 
• The Alpha, Alpha ST, Fat Murf, Fat Murf Step-Thru, Higgs and Higgs Step-Thru models are Class 2 and Class 3 capable.

• Class 2 e-bikes reach up to 20mph using throttle and/or pedal assist.
• Class 3 e-bikes have the ability to function in Class 2 & Class 3 mode. They wull reach up to 20mph using throttle and/or pedal assist(Class 2 mode) and also reach up to 25 mph or 28 mph(Alpha & Alpha ST) using pedal assist only(Class 3 mode).
• The throttle is disabled in Class 3 mode.

A 52-volt battery offers several advantages over lower-voltage options, such as 48-volt systems. Here's why we choose 52 volts:

• More Power: A higher voltage allows your e-bike to deliver more power to the motor, resulting in better acceleration and the ability to tackle hills with greater ease.
• Superior Range: 52-volt systems are more efficient, helping you go further on a single charge compared to lower-voltage systems.
• Increased Lifespan: Operating at a higher voltage reduces the strain on the battery, leading to a longer overall lifespan.

Murf bikes are equipped with Tektro hydraulic disc brakes, providing reliable and responsive stopping power for a smooth, safe ride.

Murf bikes feature proprietary rear hub Murf motors, with power output ranging from 500 watts to 750 watts, depending on the model. These motors deliver strong, efficient performance for all types of riding.

Yes, all Murf bikes come equipped with an off-road headlight, ranging from 9W (550 lumens) to 18W (1080 lumens), ensuring visibility and safety during your rides.

This will depend on the battery equipped on your bike. If you have the 15ah battery, you will be able to range from 35-50 miles. If you have the 20ah battery, you will be able to range from 40-60 miles.

Mileage is influenced by various factors, including terrain, temperature, rider weight, any additional gear, and level of pedal assist or throttle use.

For example, riding with pedal assist will preserve the battery longer than riding with throttle for your entire journey.

Check out some of our range test videos to learn more.

Yes, the battery is easily removable, but the key also serves as an added security mechanism on Murf bikes, as removing the key will disable the motor, prohibiting thieves from riding off with your bike.

To remove the battery, press the key inwards and rotate counterclockwise.

If you are near San Clemente, can visit our Flagship store at 1226 Puerta Del Sol, 92673 or visit this link and enter your zip code to find a local Murf dealer near you!

• If you have a Class 3 capable bike (Alpha, Fat Murf, Fat Murf ST, Higgs, Higgs ST) you will have the ability to change between Class 2 and Class 3 mode.
• Class 2 mode will be throttle and pedal assist up to 20mph and Class 3 mode will be pedal assist only up to top speed.
• Class 2 to Class 3 Instructions: C900 Display Screen & C300 Display Screen

With a throttle, you can engage the motor by simply pressing a thumb lever or twisting a grip—no pedaling required. All Murf bikes come standard with a thumb throttle.

With pedal assist, the motor activates only when you pedal, adding extra power to each stroke. Murf bikes come standard with 5 levels of pedal assist, from low to high, allowing you to adjust how much help you want from the motor.

The controller in a Murf e-bike acts as the central hub for communication among the various electronic components. It regulates the flow of electricity from the battery to the motor, ensuring precise control over speed, power output, and other critical parameters. The controller plays a vital role in providing a seamless riding experience, ensuring that power delivery is smooth and responsive, whether you're cruising on a flat trail or tackling a steep ascent.

The display on a Murf acts as the central interface and information hub, delivering key real-time data for your ride. It shows your speed in either miles per hour (mph) or kilometers per hour (km/h) and provides information on the remaining battery level to help with planning. Additionally, it lets you choose various levels of pedal assistance to tailor your riding experience and tracks trip details like distance traveled to monitor your progress.

Be sure to review local laws and regulations, as rules may vary depending on the trail and the land management authority. We will have options for class 2 and 3 eBikes. If you would like to check your state’s laws, please use this link.

From 0%, the battery will take about 5-6 hours to complete its charge.

Yes, to a certain degree, but not recommended and please make sure NOT to submerge the motor, battery compartment, or any other electronic components in the water as that may cause significant damage. If the bike is wet after a ride due to rain or a puddle, please clean and dry the wet spots. Electrical damage caused by water is not covered under warranty.

Murf offers a two-year warranty that covers the battery, electrical components, and manufacturer defects for the original purchaser. This warranty does not cover general wear and tear, improper use, or modifications. For more information, please visit our Murf Warranty Policy.

If you are having any issue with your Murf Bike, please reach out to us first at 949-218-5920 or info@murfelectricbikes.com. 

If local to the Orange County area, you can make an appointment at our San Clemente location.

If you are not local, our team can direct you to your nearest service center. *If there is not an Authorized Service Center in your area, we will work with you to identify a shop that can complete the service. 

Please look for a service center in your area: Find A Service Center.

If you need any replacement parts for your Murf, please reach out to our customer support team at 949-218-5920 or info@murfelectricbikes.com.

• We stock all of our parts at our HQ in San Clemente, CA.

You will be able to access the most up to date manual for the bikes here. If your bike is older than 4/20/2022 please send a message to our customer support at info@murfelectricbikes.com

Please fill out this warranty registration form here once you've received your Murf.

You can find a complete list of Murf Certified Service Centers on our website.

Most e-bike repair shops will also take service appointments for Murf's but advise calling ahead to be sure.

If your Murf is still under warranty, the shop will contact Murf to send out parts and cover the cost of the repair if covered. See our 2 year Warranty guide for more info.

We pride ourselves on being available for rider support, keeping you on the road or getting you back on the road as quickly as possible.

Here are the best ways to reach us.

Email: info@murfelectricbikes.com

Phone: 949-218-5920

In Store: 1226 Puerta Del Sol, San Clemente, CA 92672

If it is outside office hours, send an email or leave a message. We will get back to you within 24 hours.

Regularly check tire pressure, clean and lubricate the chain, inspect the brakes, and make sure all bolts are tightened.

Routine inspections will keep your bike running smoothly and safely.

Check brake pads regularly for wear and tear, and make sure the hydraulic system is functioning properly.

If you feel reduced stopping power, it may be time to replace the brake pads or bleed the hydraulic system.

It’s a good idea to service your bike at least once a year or every 500 miles, whichever comes first.

However, if you notice any unusual noises, reduced braking power, or changes in performance, have it checked by a professional sooner.

Wipe down the frame and components with a damp cloth and mild soap.

Avoid using high-pressure water, especially on electrical components like the motor and battery.

Ensure everything is dry before riding again.

Yes, to a certain degree, but please make sure not to submerge the motor, battery compartment, or any other electronic components as that may cause significant damage.

If the bike is wet after a ride due to rain or a puddle, please clean and dry the wet spots thoroughly.

*Electrical damage due to water exposure is not covered under our warranty.

For battery storage, avoid keeping a fully charged battery unused for long periods; instead, maintain a charge between 40% and 60% to extend its life. Discharge and recharge the battery every 2-3 months, ideally by riding your bike, and avoid deep cycling as it can shorten the battery's lifespan. After storage, fully recharge the battery and leave it on the charger for 30 minutes to 1 hour to balance the cells. Avoid storing or charging the battery in extreme temperatures, and never charge it in freezing conditions. Please refer to this battery care guide if you have further questions.

While nothing is certain as sharp objects and debris can puncture your tire while riding, there are some things you can do minimize the wear and tear.

1. Keep your tires properly inflated. Be sure to check before and after each ride.

2. Pay attention to the tread. Just like a car, the more miles you put on your bike, the more tire treads will get worn down over time, making it more succeptable to a flat. Be sure to get fresh tires before they start to feel bald. If unsure, check with a bike shop or give us a call.

3. Ask Murf or your local bike shop to add Tannus liners inside your tire. While we can't guarantee 100% puncture proof, it's darn close and adds a layer of protection to your bike and gives you piece of mind that you are less likely to experience a blow out.

All Murf E-bikes are designed to add on accessories for different use cases from carrying basic essentials to large cargo and passengers, but some accessories are designed for a specific model.

All Murf E-Bikes

• Front Baskets
• Cup and Phone Holders
• Mirrors
• Surf Rack
• Big Dawg Rack Bag
• City Pannier
• Trailers

Alpha Cargo and Higgs Cargo (for passenger and rear cargo setups)

• Cargo Carriage
• Seat Pads
• Cargo Bars
• Rear Crates
• Trailer with extension bar

Alpha Murf, Alpha ST, Higgs Step Thru and Higgs (Build in rear racks)

• Rear Baskets
• Rear Crates

Fat Murf, Fat Murf Step Thru and Izzy Step Thru

• Require purchase of a Rear Rack Package to add on rear cargo accessories

Some accessories that we sell can be universally used on any e-bike but many are specifically designed to install on a Murf.

Universal Accessories include:

• Cup and Phone Holders
• Mirrors
• Helmets
• Locks
• Rear Basket
• Rear Bags (Big Dawg and Murf Pannier)

Murf eBikes will ship about 75% assembled. To complete the build of the eBike, you will need to attach the front tire, handlebars, pedals, and headlight. Please refer to our assembly videos for more information.

Yes, our eBikes will come with a standard wall charger and tool kit with all of the tools necessary to build your bike.

Yes! We offer financing options through Affirm. When you choose Affirm at checkout you can signup and apply for financing. Affirm is an easy way to break up your Murf purchase into monthly payments. They offer terms of 6, 12, and 36 months with varying APR. Learn more.

Yes, we have a few everyday promotions for First Time Customers, Military, First Responder, Nurse, and Students. We also have periodic sales which we will email to all of our subscribers. If you are not currently on our list, you can sign up here.

• 15% discount to Military and First Responders through GovX. Click the following link to get verified and receive your discount code.
• 10% discount to all students. You can click the following link to get verified and receive your discount code.
• $200 Off E-Bikes for first time customers. Sign up for email to receive your unique code

Yes, we offer test rides at our retail locations. Cruise by our retail shop in San Clemente, California where any of our sales associates can get you on any of our models and talk you through anything you’d like to know about our bikes.

You can also schedule a test ride ahead of time or check with any of our Retail partners in your area.

Murf HQ: 1226 Puerta Del Sol, San Clemente, CA 92672

We currently rent your choice the Higgs Step Thru and the Alpha ST on a weekly and monthly basis, with a minimum of 5 days. You can schedule your rental any day of the week.

Murf accepts many forms of standard credit card and digital wallet payments including all major credit cards, paypal, apple pay, google pay, Shop pay and installment payments from Affirm and Shop Pay.

Absolutely! If you live near our store in San Clemente, or just prefer to have your bike built by us and want to make the drive to see us, you can select pick up as an option at checkout. There is $150 build fee per bike, if you'd like us to set you up or you can pick out in box if you prefer.

To track the status of your order, you will find a link in your confirmation email to find out the status of your order.

You can also click on the tracking link once shipped to get up to date delivery tracking from the carrier.

• Shipping for e-bikes within the continental US is a flat fee of $150, with each additional bike incurring the same charge.
• Shipping for e-bikes to Hawaii is a flat fee of $300, with each additional bike incurring the same charge.
• Accessory shipping charges are determined by weight, dimensions, and destination, with fees calculated at checkout. 
• For more information, please visit the Murf Shipping Policy.

At Murf Electric Bikes, we prioritize your satisfaction with a 7-day return policy.

• To return an electric bike, it must have less than 10 miles, be in like-new condition, and include all original packaging and items; the purchaser is responsible for return shipping costs, with a label provided by Murf. 
• For more information, please visit our Murf Return Policy.

Shipping rates can vary by product and location.

If you are located in any of the continental 48 states, we charge a flat rate of $150 per e-bike and $300 per e-bike if in Hawaii. For accessories, charges will vary based on actual shipment size, weight and destination determined by USPS or Fedex carrier rates.

If any product in your orders arrives damaged, missing pieces or parts, please call (949-218-5920) or email (info@murfelectricbikes.com) us and we will help to get you a replacement order or part right away.

Of course. If you live locally or prefer to bring your return directly into our store, we can handle your return or exchange even if placed online.